At 60 days past the actual due date (90 days after receiving your bill) your service will be suspended until your bill is paid in full or other payment arrangements have been made. If you are suspended, and you would like us to return to pick up your trash within the same week your service was interrupted, there is an additional $10 charge. We do not send late reminders through the mail. However, we will put a reminder tag on your tote 7-10 days before we suspend your service.
We only offer Refunds to Annually billed Customers who move. A new confirmed address outside our service will be necessary to send a refund to. Quarterly customers will not be given a refund unless they are moving and have paid a quarter in advance beyond the current quarter. A new confirmed address must be provided to send the refund to. We DO NOT refund any customer who quits for any reason. Refunds take 6-8 weeks to process.
We will only honor vacation credits to your account if it is 2 or more missed pick-ups. You must inform us at least a week in advance to suspend service for the period of time you are gone. You will be credited once you have returned and called our office to resume service. We do not issue checks for missed time. Your account will be credited ONLY. If it is a missed pick-up due to our error, we will issue you a credit if we cannot come back in the same week to pick up your trash. Our drivers now take pictures of stops that do not have their trash out on a normal pick-up day to avoid any confusion.
Toter Size and Allowances
96-gallon toter - 2 bags or containers of equal size are allowed outside the toter on a weekly basis. Anything more than permitted except on occasions of Holidays or special events, there will be an extra charge.
We offer online bill pay through trashbilling.com. This is a third party service provider, this account is your responsibility to keep updated. If you want to deselect options like autopay, it is your responsibility to do so. We do not have access to your personal account on trash billing.
Your garbage must be out the night before or before 5 am no exceptions. If we have to return because it wasn’t out, there is a $10 Charge to come back.
The Town of Perinton provides your recycling bin and recycling service, it is your responsibility to contact them. If you live in any other town, we provide your recycle bin and recycling service. We have a no sort truck which means it all goes into one truck and everything is dumped at a recycling center and sorted there. We cannot take televisions, household appliances, and metal. We also cannot take yard debris if you live in Perinton or Fairport. The town will take care of this for you. In Any other town, we will take up to 3 bags without a charge.
If you are going to have additional trash, please call our office before your pick up day so we may quote you a price and it will not get left behind. We also offer clean up services for decks, pools sheds, attic, garage and basement clean outs. We also offer dump trailer rentals, for do-it-yourself cleanups.
If you have any additional questions about our billing policies, please feel free to call our office between 8 AM-4:30 PM, Monday-Friday at 1-800-982-3063 or email us at email@example.com. We Thank-You for your business!